Your reservation will be confirmed within 48 hours. In the event that you do not receive a confirmation, please check if your spam filter has marked the confirmation mail as spam.
Please contact us if you have not received your confirmation. Check your spam filter to see if the confirmation email has been marked as spam.
You can login to your account and manage your reservation. If change or cancellation is at short notice (within 48 hours), we kindly ask you to contact us by phone.
There is no cancellation fee when we are advised 48 hours prior to the reserved rental start date. We do not charge any amendment fee up to 48 hours prior to the rental start date however should a reservation be amended the client will have to pay the rate available at the time of change. No refund is possible for cancellations less than 48 hours prior to the reserved rental start date & time and for cancellations after the planned pick-up date. We do not refund should the client show up to the counter without a valid driver's license. We do not refund should the client present an invalid credit card at the counter. In case of a cancellation due to officially acknowledged Force Majeure we will only charge an administration fee of USD 30. We do not refund any unused days if the customer does not show up, shows up late or returns the vehicle early.
It is of course possible to reserve a hire car for somebody else and pay for it with your own credit card. Please bear in mind that the person who collects the hire car must present his or her own credit card. This credit card must be used for the deposit in order to receive the hire car.
You can pay by credit card online or cash in store. You must be able to present a valid credit card or cash when collecting the vehicle in order to pay for the deposit.
You can contact us through via our phone number. Please make sure to indicate your order number.
Unfortunately, you are unable to book two cars during the same booking process, as each vehicle booked has its own reference number and rental agreements. If you have booked several vehicles on the same date with a single car hire company, bookings must be made under different driver's names. As long as you book each vehicle separately, you can book as many rentals at a time as you want.
This will vary with the vehicle supplier.
As a guidance, you will always need to hand in your reservation Voucher when collecting your hire vehicle. This Voucher contains specific information concerning the hire car you have reserved, including pricing. Once you have booked, you will receive your reservation Voucher by email. A rental agreement needs to be signed at the location where you pick up your hire car.
You need to bring your passport or driver's licence and credit card as well as the Voucher. If your driver's license cannot be read by the car hire company (say it is in Chinese, for example), you will also need an international driver's licence with a translation of the details in your own driver's licence. Do not bring copies: only your original passport and driver's licence are valid.
It is often not a problem, although it is occasionally not permitted. Please mention the countries to which you wish to travel when making your car hire reservation. The reservation will be checked to see in which countries it is allowed. Special cross-border documents are occasionally required. Before making the reservation, please contact us by phone should you have any questions.
If the car type you wish to select is not available, you will receive an equivalent model. Although we can guarantee the category, we cannot always guarantee the car brand or model.
In some cases it is possible to deliver your hire car at a location of your choice, instead of the standard pick-up location as stated in your reservation. An additional charge can apply. Please contact us for more information.
The deposit depends on the specifications of your booking and the car rental company. The minimum deposit consists of your excess, fuel, VAT and any extras (GPS, car seats, etc.). The exact amount of your deposit will be calculated at your pickup location and must be paid by credit card or cash.
No. Special arrangements would need to be made ahead of time with the vehicle supplier. Alternatively you can arrange for the vehicle to be picked up from your location.
You can return your hire car earlier than stated in your reservation, although we cannot reimburse you for the unused days.
The one-way fee can vary per location and per car hire company. The amount will be shown in the reservation form after you have selected a car from the list.
If your driver's licence cannot be read by the car hire company (suppose it is in Chinese, for example), you will need to bring an international driver's licence as well. This international driver's licence includes a translation of your regular driver's licence.